Accessibility
Everyone gets through the door.
that is the whole point of this place
A program that says it exists for people the world has written off cannot then put its own front door out of reach. So accessibility here is not a plugin we bolted on at the end. It is part of the build, and part of the brand.
The standard we hold
WCAG 2.2 level AA, and we test it.
That is the same standard public bodies in the United States are held to. We are a small nonprofit with no obligation to meet it. We meet it anyway, because the people we serve are more likely than most to be living with a disability, a head injury, poor vision, or a phone held together with tape.
Contrast that passes, everywhere
Every colour pair on this site is measured against WCAG AA. Body text runs at 17:1. The lowest ratio anywhere is 4.6:1, above the 4.5:1 the standard asks for. When a colour failed the test, we changed the colour rather than the standard.
Keyboard all the way through
Every link, button, form field and accordion works without a mouse. Focus is always visible, never signalled by colour alone, and a skip link jumps you past the navigation on every page.
Written to be read aloud
Proper headings in order, real landmarks, labels on every field, and alt text that describes what is actually in the photograph. Answers in the FAQ sit in the page itself, not behind a click, so a screen reader reaches them.
Nothing moves without permission
No carousels, no autoplay, no content that appears only once you scroll far enough. If your device asks for reduced motion, the site honours it before you touch a setting.
Controls on every page
The Accessibility button sits in the bottom corner of every page: bigger text, high contrast, a plain typeface, highlighted links, motion off, a larger cursor. Your choices are remembered on your own device and are never sent to us.
Works on an old phone
The site is built to load fast on a cheap handset over a weak connection, because that is what a man leaving a facility is likely to be holding.
Plain language
We write it the way we would say it.
Reading is hard for more people than admit it, and it gets harder under stress. So the rules on this site are written in short sentences with the important thing first. We do not use a long word where a short one does the job, and we do not hide the cost or the conditions in a paragraph at the bottom.
If a sentence on this site is confusing, that is our fault and we want to know. Tell us which one and we will rewrite it.
Tell us what is broken
If something here blocks you, that is a bug.
No site is finished and no audit catches everything. If a page fights your screen reader, a colour is unreadable, a form will not submit, or a video has no captions, tell us and we will fix it.
Say what page you were on and what happened. You do not need the technical words. We aim to reply within two business days and to fix anything that stops you using the site within ten.
Where we know we fall short
The housing application is hosted by a third party, Sobriety Hub, so its accessibility is not fully in our hands. If that form is a barrier, call 206-222-5410 and a person will take your application over the phone. That option is always open and it is not a lesser route.
Some photographs on this site are illustrative rather than of our own residents and homes. We are replacing them with real ones as we take them.
This statement was last reviewed on September 23, 2026. Level Up Home does not discriminate on the basis of disability in any of its programs, housing, or services. See the non-discrimination statement.
Take the next step
If you can read this, you can apply.
And if you cannot read this, call us and we will do it together on the phone. Ten minutes, confidential, and an answer within 48 hours either way.